A.Smaller items – eg. compostable liners and kitchen caddies are usually sent via Royal Mail packet post. If the item will not fit through your letterbox, your postman will leave you a card as normal so you can arrange redelivery or collection.

Larger items – eg. compost bins, large topiary, chimineas etc are delivered on one of our own delivery vans, or may be sent via a courier service. Again if you are not in when they call, they will leave a card so that you can arrange redelivery.

A. We can deliver items abroad for you, but not ordered through our standard system as we have to get an individual postage rate for these items. If you wish to send an item abroad, please call us on 0117 330 2277 so that we can work out the postage cost for you.

 

A. No, sadly not all areas of the UK are eligible for the £3 flat rate under £30, for more information on if you are eligible for this option please read our Delivery Information page. 

 

For small items

eg. compostable liners, all areas inside the UK are covered by the standard flat rate delivery charges.

For larger items

eg. compost bins which may be sent out via a courier service, please call us for a price quote if the item is going to the Highlands and Islands and NI, as delivery charges are higher to these areas.

PLEASE NOTE If an item ordered is too large or heavy to send via Royal Mail packet post, and has to be sent by courier, please note that there will be an extra charge for this service if you are outside the UK Mainland. This includes Highlands & Islands, North East Scotland, Northern Ireland, Isle of Wight & Isles of Scilly and the Channel Islands

A.Please note that as an environmentally aware company, we may use recycled packaging to package your order e.g. used cardboard box etc. We also use newspapers as filler rather than polystyrene beads, or other new materials.

 

A. Product dimensions should be listed on their respective pages, if this is not the case then feel free to cal us at 0117 330 2277.

 - Compostable liners – these are usually packed in jiffy bags and the bags will vary in size with the size of liners ordered and the quantity. As a guide, 3 rolls of 7 litre liners will usually equal about 28cm long x 24 cm wide x 5 cm deep 

 - Kitchen caddies – 7 litre, 10 litre, 20 litre – usually packed in a small cardboard box and sent through the Royal Mail

A. Website orders – Payment for website orders is made via debit or credit card payment via SagePay. Please note that all credit card companies now require address verification as standard (your card billing address) on mail order transactions. An incorrect billing address will result in a delayed or cancelled order. 

Telephone orders – We are always happy to take a telephone order from you on lo call number 0117 330 2277. For a telephone order we accept debit or credit card payments, or cheques, although goods can only be sent once full payment has been made.

A. Please call us immediately on 0117 330 2277 if you wish to cancel your order. If your order has not already been processed and dispatched, we should be able to cancel it for you.

 

A. If your order has not already been processed and dispatched, we can usually take a telephone order and payment for any extra goods that are required. 

If your order is already processed and dispatched, we will not be able to add to it, but can take a new order from you

A. We want you to be happy with all the items you purchase from us, if you are not for any reason, please contact us on 0117 330 2277 so that we can discuss the return with you and fill in a return form so we are expecting the item back. You can also contact us via e-mail at support@gardeningdelights.com, or use the 'Contact Us' form on our website.

A. We have a list of councils and which size bags they are using on our website. Just tell us which council you are with and we will look the size up for you.

 

A. If you have ordered from us before we can look at your account and see which sizes you have ordered before.

 

A. Our compostable liners are fully certified to EN-13432 and carry the seedling logo. They are suitable for councils which accept these compostable bags. However, not all councils accept these liners in their food waste schemes, please check with your council before purchase, or call us as we can advise you on whether your local council will accept the compostable liners or not.

 

A. No, the liner is not leaking, this is just condensation forming between the liner and the caddy. If you want to, you can line the very bottom of the caddy with kitchen paper or newspaper to absorb the moisture, but this is not required.

 

A. The smallest liner we currently sell is a 7 litre liner, these will still fit a smaller caddy though, just with an overlap at the top which can be used to tie the bag securely shut.

 

A. Sometimes the liners are rolled by our manufacturer in a slightly different way. To open the liner, get the printed panel in the middle with the writing the right way up – the opening is directly above this panel.

 

A. Biodegradable means it is made of a material that will compost naturally and safely. Degradable is a type of plastic that is designed to fall apart, but still can take up to 40 years to fully degrade.

A. Please call us on 0117 330 2277 as we may be able to source different topiary shapes for you from our supplier, just let us know what shape you would like and we will find out if it is available.

 

A. All of our topiary items can be ordered in one of these 3 stages; 

Frame only - literally the bare wire frame, you can then clip it over a plant, or even stuff it with moss yourself (moss available separately). Frames come in 2 parts and are supplied with cable clips so you can easily slip them over your plant (e.g. Box) and then clip the two parts together. The plant can then be trimmed to the frame to make the shape.

Mossed - Tthe wire frame, packed with sphagnum moss. This gives an immediate effect in the garden as you don't have to wait for a plant to grow and fill the frame. Requires no maintenance or watering, as the moss is already dried. 

Mossed and planted - the wire frame, packed with sphagnum moss and then planted with a selection of plants. This gives an immediate effect in the garden and the plants add interest and texture. Requires watering.

A. Just treat it as you would a hanging basket – water regularly and feed it once a year.

 

A. The plants will vary depending on the shape of the topiary. For example, for a tortoise, we use sempervivum (house leeks) on the 'shell' to create the effect of the tortoises shell markings. For a horse or a lion, we would use grasses to create a mane effect.

 

A. We would suggest that you buy the item as just mossed and plant it up yourself in this instance.